Ms. Kaplan founded CRU Institute in 1992 and has been the director since its inception. In addition to developing CRU's peer mediation curriculum and original DVDs, Ms. Kaplan has trained peer mediators in numerous schools throughout the United States and in Canada and Singapore. She has been a mediator for over thirty years and is a former board member of the Academy of Family Mediators. She also served as co-chair of the Education Section of the Association for Conflict Resolution.

Ms. Kaplan has mediated hundreds of divorces and conducted mediation training for attorneys, mental health professionals, and managers in the work place.

In her "off hours" she uses her mediation skills with her husband and multicultural family of nine children and many grandchildren. Ms. Kaplan holds a BA degree in International Relations from Brown University and an MSW (Master of Social Work) from University of Washington.